Terms & Conditions


Terms and Conditions of Website Use

Welcome to the www.tacklerlondon.com website. The website is owned and operated by Tackler Limited (we, our, us) Registered office: 78 York Street, London, England, W1H 1DP. Registration number 10663182, VAT number 275 4479 66

By accessing and using the www.tacklerlondon.com website you agree to the following terms. If you do not agree to the following terms, please take note that you are not permitted to use the site.

Conditions of Use

The content of this website is displayed for the purpose of promoting Tackler’s products and services. You are allowed to download and print pages from the website as a record of your visit, provided you do not reproduce, distribute, publish, transmit, display, modify or otherwise exploit any such material without prior approval of Tackler Ltd.

Copyright Notice

All content on this website (including but not limited to logos, images, graphics, designs and copy) is the property of Tackler Ltd and is protected by UK and international copyright and other intellectual property laws.

Any unauthorised copying or reproduction of the products or images featured on this site and owned by Tackler Ltd may result in legal action.

Content Accuracy

We take all reasonable efforts to ensure information provided on our website is accurate, in particular the product detail and description. However, all material displayed on our website is provided by way of information only, and you should always verify the product information and stock with a representative before placing an order.

Damage to Your Computer

We take all reasonable precautions to ensure this website is free from defects or viruses. However, we cannot completely guarantee against damaging and harmful attacks, and we do not accept liability for any possible viruses. It is your responsibility to make sure appropriate safeguards are in place prior to downloading any information from our website. Tackler Ltd is not liable to any person for any damage or loss that may occur to computer equipment as a result of using our website.

Website terms and privacy policy

Your use of our website is governed by our Website Terms and Conditions. We gather and use your personal information in accordance with Privacy and Cookie Policy. Please take the time to read these documents because they include important terms that apply to you.


This page informs you about the legal Terms and Conditions (Terms) on which we (Tackler) sell products to you.

Please read these Terms carefully. By accessing our website, placing an order with us, creating an account with us and/or continuing to use the www.tacklerlondon.com site; you agree to be bound by this policy as updated. If you do not agree with these Terms and Conditions of Sale, please stop using the site. If you refuse to accept these Terms, you will not be able to order any products from our website.

We may revise these Terms from time to time. Every time you order products from us, the Terms in force at that time applies to the contract between you and us.

About us and how to Contact us

Tackler is a limited liability company registered in the United Kingdom. Our registered office address is 78 York Street, London, England, W1H 1DP.

If you have any questions or feedback, please contact us at +44 7535 668 146 or by emailing us at info@tacklerlondon.com


Please note that samples ordered through our website are intended as a representation of the colour and texture of a fabric, and may not depict the full design.

We aim to display the colours accurately, however, we cannot guarantee your computer’s display shows the true colours of our fabrics. All images on our website are for illustrative purposes only. The samples sent to you may therefore vary slightly from the images on our website.

We try to ensure the fabrics we supply correspond as closely as possible to our Samples. However, variations in colour between batches may occur from time to time. We therefore cannot guarantee that fabrics we subsequently supply exactly match the Sample sent to you.

If a particular shade is critical to your project, please contact us to order a stock sample (a sample taken from a reserved roll of current stock). Please note that extra costs may apply.


Please always take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, order confirmation only occurs when we send you an invoice via email.

Once full payment has been made your order will be shipped, and we will confirm this via email.

All goods supplied remain the property of Tackler until paid for in full.

If we are unable to supply you with a product, for example because the product is not in stock or no longer available, we will inform you of this by e-mail and will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.


Prices for our products may change from time to time, but changes will not affect any order we confirmed with an invoice. Prices are valid for 10 days after invoicing.

We do everything to ensure the complete accuracy of our Website. However, some details/prices may change from time to time and it is possible errors can occur. If we discover a mistake in the price of the Product(s) you ordered, we will inform you as soon as possible. If a price changes, we will offer you the option of re-confirming your order at the correct price or cancelling your order. If we cannot contact you via the contact details you provided during the order process, we may treat the order as cancelled and notify you of this by email. If an order is cancelled and you have already paid for the Products, we will provide you with the full refund as soon as possible (no later than within thirty (30) days of cancellation).


Sample delivery normally takes place next working day based on order confirmation (UK mainland only).

For regular fabric orders normal delivery takes place within 1-2 weeks from the day of order confirmation (UK mainland only).

For sample and regular deliveries outside of the UK, please enquiry about price at info@tacklerlondon.com

Once the product(s) have been delivered to you, you become the owner of the product(s) and assume full risk for the product(s), Tackler is not liable for any loss or damage to the item(s) once ownership has transferred.

Once you receive any goods from us, please verify that you have received the correct design, colour, batch and quantity, and that the material has no fault before you cut or apply it.

Tackler cannot accept any responsibility for any discrepancies after the material is cut or applied.

Pattern repeats can vary +/- 5% so please check before cutting. Also, some imperfections and irregularities are the characteristic of fabrics and leathers.

Should you have any concerns, please contact us via info@tacklerlondon.com


When you wish to make a direct purchase on www.tacklerlondon.com you can choose to pay with any major credit or debit card (excluding AMEX), or bank transfer.

We do not store or process credit card details on our own systems. Any credit card details you provide are processed by our payment provider BarclayCard hold and process any credit card details provided. Once a transaction is complete we may hold a reference to the credit card used, which is then held against your account details. This allows you to use the same card again in any subsequent transactions. We do not store or directly handle any credit card data.

For Trade Account purchases handled via email we only accept bank transfer.

All orders are handled on a pro forma basis.

Cancellations, Returns and Refunds

If you are a consumer, you have a legal right to cancel your order / contract with us for the products you order under the Consumer Protection (Distance Selling Regulations 2000). This means that, up to the seventh working day after you receive the products, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order / contract and receive a refund. Please note that this cancellation right does not apply in the case of any fabric, leather, wallcoverings, made-to-measure or custom-made products, but only applies to finished goods.

To cancel an order/contract, you must contact us in writing quoting your order number by sending an e-mail to info@tacklerlondon.com

If you decide to cancel your order/contract, then you must send the products back to the address above at your own cost and risk.

Once you have notified us that you are cancelling your order / contract and we have accepted the cancellation, we will refund any money already paid by you (but not the cost of returning the products to us) as soon as possible and in any event within 30 days of your cancellation. We will refund you on the credit card or debit card used by you to pay for the products. If you do not return the products or do not pay the costs of returning the products, we shall be entitled to deduct the direct costs of recovering the products from the amount to be credited to you.

These Terms do not affect your other legal rights in relation to products that are faulty or not as described.


If the products we deliver are not what you ordered, are defective or damaged, or the delivery is of an incorrect quantity — our only obligation is to adjust for any shortage or non-delivery, to replace any goods damaged or defective, or to refund the amount paid by you for the goods in question.

In no event will we be liable to you for any third-party claim or for any consequential, direct, incidental or special damages, including without limitation, any lost profits or lost savings, regardless of the form of action whether in contract, tort (including negligence), strict product liability or otherwise, even if it was foreseeable or the possibility of such damages was brought to attention.

Intellectual Property

All Tackler designs, images, graphics and other materials are the property of Tackler Ltd. You may not make copies of any Tackler materials without our prior written permission.

Other Important Terms

These Terms, and any contract between us, are only available in English.

This contract is strictly between you and us. No other person has any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs remain in full effect.

Any contract between you and us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.